Customer Support Analyst, for UAB "Manpower Lit" client

Job Description

Manpower Client Airwallex is the leading payments and financial platform that facilitates how companies handle global transactions and treasury management. With a team of over 1,700 of the brightest and most innovative minds in tech, working across 37+ locations worldwide they empower over 150,000 businesses worldwide with fully integrated solutions. Airwallex is currently seeking a Customer Support Analyst for their branch in Lithuania. Join a team of problem-solvers and deliver high-quality support to B2B clients by resolving payment-related issues and ensuring a smooth and secure customer experience. Company offers: -Hybrid work model. -Free lunches at the office to keep you energized throughout the day. -Regular team events and off-site activities to celebrate achievements together. -A dynamic work environment in a fast-growing fintech company where no two days are the same. -A culture that values ideas, initiative, and continuous improvement. -A supportive and collaborative team where you can learn, grow, and make an impact. What you’ll be doing: -Be the first line of support for B2B clients - from quick questions to more complex cases. -Help customers navigate payments, deposits, and account-related topics with clarity and confidence. -Turn complex product features into simple, practical guidance that clients can actually use. -Dive into payment and deposit issues - investigate, connect the dots, and work closely with internal teams and partners to resolve them. -Take ownership of escalations - keep things moving, communicate clearly, and make sure nothing falls through the cracks. -Contribute to improving how things work - from optimizing processes to building smarter ways of handling support globally.

Functions and Responsibilities

• Be the first line of support for B2B clients - from quick questions to more complex cases.
• Help customers navigate payments, deposits, and account-related topics with clarity and confidence.
• Turn complex product features into simple, practical guidance that clients can actually use.
• Dive into payment and deposit issues - investigate, connect the dots, and work closely with internal teams and partners to resolve them.
• Take ownership of escalations - keep things moving, communicate clearly, and make sure nothing falls through the cracks.
• Contribute to improving how things work - from optimizing processes to building smarter ways of handling support globally.

Skills Required