IT Support Engineer (Networking & Security), for UAB "Manpower Lit" client

Job Description

Our client, TDC Erhverv, part of TDC Brands, is one of the leading providers of telecommunications and IT services for businesses in Denmark. Companies across the country rely on its solutions in networking, connectivity, security, and communication to support both daily operations and critical infrastructure.As part of TDC Brands - Denmark’s largest telecommunications group serving nearly 6 million customers - the company delivers a wide range of advanced solutions, including high-speed broadband, mobile connectivity, cybersecurity, unified communications, and digital collaboration tools. TDC Erhverv focuses specifically on the B2B segment, working with both small and medium-sized businesses as well as large public and private organizations.The Vilnius team plays an important role in this setup, working as an integrated part of the Danish Connectivity, Network & Security (CNS) organization. It is a hands-on, technically driven environment where employees take ownership, collaborate closely with colleagues in Denmark, and continuously develop their expertise by working with real client infrastructures. Company offers: -Private health insurance - because your wellbeing matters. -Hybrid work model - flexibility combined with a modern office in Vilnius. -A clear path to L2 / engineering roles, with opportunities to take on more complex challenges over time. -Broad tech exposure - work with Cisco, Fortinet, Palo Alto, F5, HP/Aruba, Check Point and diverse client infrastructures. -Support for certifications and continuous development through real-life problem solving. -Close collaboration with experienced engineers in Denmark and exposure to enterprise-level infrastructures. -Strong onboarding and support – structured training, shadowing, and continuous guidance from experienced engineers. -Supportive team culture - a friendly, collaborative environment where knowledge sharing is part of everyday work. What we expect from you: -Solid networking fundamentals (TCP/IP, DNS, DHCP, VLAN, VPN, routing, switching) with ~1 year of hands-on exposure. -Ability to troubleshoot and resolve issues independently, using a structured, problem-solving approach. -Understanding of IT service environments and ITIL principles, with experience working with ticketing tools. -Good English (B2+) for daily communication in an international team. -Familiarity with Cisco technologies, firewalls, or certifications (CompTIA Network+, CCNA, CCNP) would be an advantage. -A proactive, solution-oriented mindset and willingness to learn and grow. -Ability to prioritize tasks and collaborate effectively in a dynamic, team-based environment.

Functions and Responsibilities

• Investigate and resolve real network and security incidents - from initial diagnosis to solution.
• Work directly with business customers, helping restore services and ensure smooth operations.
• Monitor ongoing incidents and take action to prevent SLA breaches.
• Manage service requests and standard changes through the ITSM system (ServiceNow).
• Identify when issues require deeper expertise and collaborate with L2 engineers to resolve them.
• Document solutions and contribute to shared knowledge, helping improve team efficiency.

Skills Required