Customer Success Manager (Night shifts), UAB "CyberCare"
Job Description
If you’re tech-savvy and ready to take all the knowledge, experience, and skills you can carry, we welcome you to join our talented CyberCare Customer Success team! Get ready to take on the mission of making techworld easy with us. At CyberCare, you have a chance to switch from someone who must know-it-all to someone who can take-it-all in by working with the most renowned IT products worldwide, like Nord Security, Atlas VPN, and Surfshark. The job where you will get the greatest support as you grow so apply and take it all.
Responsibilities
- Communicate and provide outstanding customer service mainly via chats and emails (if needed)
- Ensure excellent customer experience by handling and resolving customers’ queries
- Troubleshoot software-related issues and provide feedback about software issues to our developers
- Collaborate with techies to understand IT business logic
- Build and develop customer relationships that will turn clients into advocates
- Assist with billing-related inquiries
Languages Required
Skills Required
Preferable Skills
Company
CyberCare is a company born in Tesonet accelerator's family providing customer support services for cyber security products globally. CyberCare provides AI-powered solutions and multilingual support for customers from 170+ countries, handling over 11M cases per year. Here at CyberCare, we aim to make techworld easy and accessible to everyone.
